Return Policy. If you wish to return a Damaged Product, the return procedure must be according to section (a) described below. All other motives encouraging the decision to make a return shall be addressed to the Company’s email email@example.com, explaining the reasons and we shall give you proper service, we might offer the option to change the received box for a different one, with the purpose of amending the situation for all. In all return cases except Damaged Product situations, all shipping fees must be covered by the Client.
Exchanges. This Company does not accept any Product exchanges.
(a) Damaged Products. If the Product arrives damaged or not substantially as described on the Product information page (“Damaged Product”), Company will accept returns for a full refund only in accordance with the Return Procedures below. Provided that Company confirms that your Product was a Damaged Product and was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card in the amount charged for the Damaged Product (if your credit card has already been charged for the Product) or (b) we will not charge your credit card for the Damaged Product. The refunded amount will include the applicable Delivery Fee.
(b) Return Procedures. The following sets forth the required “Return Procedures”: All returns must be made within 5 days after the Product shipment date. All returned Products must be unused and returned in accordance with the instructions received from contacting customer service at 201-362-4336. You are solely responsible for the cost of shipping the returned Product. All Products not returned in accordance with the Return Procedures shall be sent back to you and no credit or refund will be issued.